What do I do if I receive an alarm indicating that the system is offline?

Answer:

If the system alarms because the facility is offline, it means that the EnergyHub is not in contact with the EnergyCloud, and you should then check the following:

1. Check that the EnergyHub is functioning properly and publishing meter data on the display. If no data is being published on the display, verify that the AC power supply to the EnergyHub is turned on. 

1. If it is on, contact your installer.

2. If data is published on the display, check that the EnergyHub is connected to the internet, then press and hold the reset button for 5 seconds. Wait for 5 minutes for the system to restart.

3. Restart the EnergyHub system and router by cutting the power on the AC side, wait 5 minutes, and then turn the power back on.

4. Check that the router settings allow necessary traffic to the EnergyHub, see current information here. 

We constantly want to improve the content in the Knowledge Database and would appreciate it if you give feedback on our articles. Does all the information exist, is there anything that needs to be clarified or is there any information that is missing that would help installing or using the Ferroamp system in general? You can give us feedback by choosing if the article was helpful or not in the options below. 

If you need to get in contact with Ferroamp's Technical Support or if you have any questions about the system, you can do so by creating a ticket here.