Answer:

The absence of data being published in the EnergyCloud can be due to various reasons. You can check for any potential service disruptions here.

Below is a brief guide for troubleshooting why data is not being published in the EnergyCloud.

Troubleshooting guide:

1. First, we need to ensure that the EnergyHub is turned on.
2. Then, check that the EnergyHub is properly connected to the Internet.
3. Check on the EnergyHub's display that it has been assigned an IP address. You can access the service menu by holding your finger on the display for about 5 seconds. If it's a rack cabinet, the IP address displayed will be the local IP address from the rack cabinet's router, so you'll need to log into the router for your local network to verify this.
4. If the EnergyHub hasn't been assigned an IP address, try connecting the Ethernet cable to another device, such as a laptop, to ensure that it's working. If it does, try restarting the first router and then the EnergyHub with the reset button.
5. Check that the ports used by the EnergyHub are open. You can read more here.
6. If the EnergyHub is connected with a 4G modem, ensure that there is sufficient data available.

We constantly want to improve the content in the Knowledge Database and would appreciate it if you give feedback on our articles. Does all the information exist, is there anything that needs to be clarified or is there any information that is missing that would help installing or using the EnergyHub system in general? You can give us feedback by choosing if the article was helpful or not in the options below. 

If you need to get in contact with Ferroamp's Technical Support or if you have any questions about the system, you can do so by creating a ticket here.