How do I connect my EV charger to the EnergyHub?

*NOTE: The information below is directed towards installers. Only trained electricians are allowed to install Ferroamp’s products.  

Answer: 

To activate the OCPP function, the following steps need to be performed:

Router Settings:

• Assign a static/fixed IP address for the EnergyHub in your router. If you need assistance with this, refer to the manual for your router or contact your router provider.
• Do not set a static/fixed IP address in the EnergyHub display.

Charger Settings:

• Change the endpoint to the following: ws://IP-of-EnergyHub-or-Display:9000 (for example, ws://192.168.1.225:9000).

The following applies only to users with previous CTEK integration:

• Disable Available currents in the charger's portal.
• Change Nanogrid load balancing to "None" under Configuration -> Network.
• Upon activation of OCPP, we will disable Ext-API/MQTT. 
• If you currently control the system from third-party software, please inform us.

The following information needs to be provided to us to activate the function:

• Chargepoint ID (found in the charger's portal)
• Does the charger have one or two outlets? (we currently support only 1 charger with 1 outlet)
• Size of your main fuse?
• Manufacturer and model of the charger? (see supported models here)

Depending on the manufacturer, the charger manufacturer's app may not be able to communicate with the charger after the integration is activated. However, the car's app will continue to function as before.

If you need assistance with the charger's portal, please contact your charger manufacturer's support:

CTEK:

Tel: 0103448810

Support portal: https://support.ctek.com/s/

GARO:

Tel: 0370 33 28 00

Support email: support@garo.se

Raymond Solar:

Website: https://www.raymondsolar.com/

Wallbox:

Support portal: https://support.wallbox.com/sv/kontakta-oss/

ChargeAmps:

Support portal: https://chargeamps.com/support/

We constantly want to improve the content in the Knowledge Database and would appreciate it if you give feedback on our articles. Does all the information exist, is there anything that needs to be clarified or is there any information that is missing that would help installing or using the Ferroamp system in general? You can give us feedback by choosing if the article was helpful or not in the options below. 

If you need to get in contact with Ferroamp's Technical Support or if you have any questions about the system, you can do so by creating a ticket here.